Terms of service
Terms of Service
1. General
These Terms of Service apply to all visitors, customers, and users of milqskin.com.au.
MILQ Skin is a partnership operating in Queensland, Australia. By accessing or using this website, you agree to be bound by these Terms of Service.
By placing an order through this site, you confirm that you are at least 18 years of age or have permission from a parent or guardian.
2. Products
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
All product descriptions, imagery, pricing, and packaging details are subject to change without notice. While we make every effort to display product colours and packaging accurately, we cannot guarantee that your device or screen will reflect exact colours.
3. Pricing
All prices are listed in Australian Dollars (AUD) and are inclusive of GST.
Complimentary standard shipping is included on all Australian orders unless otherwise stated.
We reserve the right to change pricing at any time without notice. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price.
4. Orders
By placing an order, you are making an offer to purchase products from MILQ.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, unauthorised transactions, pricing errors, or stock limitations.
You will receive an email confirmation once your order has been placed and a separate confirmation once your order has been dispatched.
5. Payment
We accept major credit and debit cards, Shop Pay, and other payment methods made available at checkout.
All transactions are processed securely. MILQ does not store or have access to your full payment details.
6. Shipping
Please refer to our Shipping Policy for full details regarding dispatch, delivery timeframes, and shipping conditions.
7. Returns and Refunds
Please refer to our Returns and Refund Policy for full details regarding returns, refunds, and our 30-day guarantee.
8. Skincare Disclaimer
Our products are formulated for cosmetic and general skincare use only. They are not intended to diagnose, treat, cure, or prevent any skin condition or disease.
Individual results may vary depending on skin type, sensitivities, routines, and other external factors.
We recommend patch testing prior to full use, particularly for sensitive or reactive skin. If irritation occurs, discontinue use and consult a qualified healthcare professional.
9. Intellectual Property
All content on milqskin.com.au — including text, imagery, branding, graphics, logos, product names, and formulations — is the property of MILQ and may not be reproduced, copied, distributed, modified, or used without prior written consent.
10. Limitation of Liability
To the maximum extent permitted by law, MILQ will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our liability is limited, where permitted by law, to the value of the product purchased.
11. Privacy
We are committed to protecting your personal information.
Please refer to our Privacy Policy for details regarding how we collect, use, and store your information.
12. Australian Consumer Law
Nothing in these Terms of Service excludes, restricts, or limits any rights or remedies you may have under Australian Consumer Law.
13. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Changes will take effect immediately upon being published on this page. Continued use of the website following any updates constitutes acceptance of the revised Terms.
14. Contact
For any questions regarding these Terms of Service, please contact: